Policies
General information for clients. Have your lawyer review before going live if you need binding terms.
Cancellation policy
We recommend booking in advance. If you need to cancel or reschedule, please notify us at least 24 hours before your appointment when possible so we can offer the time to another guest. You may cancel or request a new time via phone or through our Manage booking page when using the online demo booking on the same device.
No-show policy
A no-show is when you miss an appointment without notice. Repeated no-shows may require a deposit for future bookings or limit online booking — set your exact rule here and apply it consistently.
Refund policy
Services are generally non-refundable once performed. If you are unhappy with a service, contact us within a reasonable time (e.g. 48–72 hours) so we can review and, where appropriate, offer a fix or adjustment. Retail product returns may follow separate rules — state yours here.
Hygiene policy
We maintain a clean, sanitary environment. Tools and stations are cleaned and disinfected per health guidelines; disposable items are used where appropriate. Please tell us about any allergies or skin conditions before your service.
Arrival
Please arrive a few minutes early for new client intake or color services. If you are running late, call us — we will do our best to accommodate without shortening the next guest’s appointment.
Health & allergies
Inform us of any allergies, sensitivities, or medical conditions that could affect your service. We are not responsible for reactions to products you did not disclose.
Children & guests
State your policy on minors (parent/guardian present) and whether extra guests are allowed in the service area.
Privacy
We use contact information you provide to confirm appointments and share updates about our salon. We do not sell your personal information. Describe how you handle data if you use online booking or email marketing.